Temporary Debt Collection Assistants (80 posts)

The Lilongwe City Council invites suitable candidates to fill the following temporary vacant position attainable within the Council’s Directorate of Commerce, Trade and Industry.

POSITION              :     Temporary Debt Collection Assistants (80 posts)          

GRADE                  :     Non – Established

PERIOD                  :     Six (6) Months

REPORTING TO      :     Debt Collector                                

REF.NO                  :     Vac /03/2026          

Qualifications and Experience

• A minimum qualification of MSCE. Those with a Certificate in Accounting, Business Management, Financial Management, Marketing or any other related field shall have an added advantage.
• Good communication and negotiation skills
• Ability to work independently and meet collection targets.
• Those with experience in revenue mobilization will have an added advantage.

Key Responsibilities

1. Keeping track of assigned accounts to identify outstanding debts.
2. Investigating historical data for each debt or bill and finding contact details of clients to ask about their overdue payments.
3. Locate the debtor’s residential address and make door to door visit to influence the debtor to make payments.
4. Take actions to encourage timely debt payments or recommend legal action on overdue non cooperative debtors.
5. Negotiating payoff deadlines or payment plans and make recommendations for management decisions.
6. Documenting and reporting queries or complaints on debtors’ accounts.
7. Initiate the processing of correcting errors in debtors’ records.
8. Prepare and submit weekly progress reports on movement of assigned debtors.
9. Any other duty as assigned.

Requirements and skills

1. Comfortable working with targets
2. Patience and ability to manage stress
3. Excellent communication skills (written and oral)
4. Skilled in negotiation
5. Problem-solving skills

Applicants will be placed and will be operating in various areas to assist in collecting outstanding debts.

Applicants should submit their applications together with copies of relevant Certificates and Curriculum Vitae to:

The Chairperson,

Appointment and Disciplinary Committee

Lilongwe City Council

P.O. Box 30396

          Lilongwe 3

Closing date for application is 16^th March, 2026. Only shortlisted candidates will be contacted for interviews.